Cloud Operations Engineer

NICE Systems

Cochabamba
Permanente
Tiempo completo

Hace 1 mes

Location: Cochabamba, Bolivia. Hybrid 2 per week at the office.The Cloud Operations Engineer works as an operational resource for a specific software application or suite of applications, including cloud platforms such as AWS, Azure, and GCP. The engineer also provides mid-level and escalation support for other groups and works to resolve production issues in conjunction with development, operational, and architectural resources.Major Functions/Responsibility

Automate redundant tasks in a secure fashion with tools such as Python, CloudFormation, Terraform, and other common IaC tools.
Document processes and procedures for new IaC and automation.
Support IAM for cloud access groups, accounts, roles, and permissions.
Review cloud capacity, audit ghost infrastructure, manage and optimize utilization costs.
Participate in SOC 2 and PCI audits, and ensure all controls are followed as per platform.
Coordinate operational work across teams to improve the platform with minimal impact.
Works closely with Engineering, QA, DevOps, DB, and other operational teams.
Collaborate with Engineering and Product teams to implement solutions to support Operations vision and strategy, contribute to infrastructure reliability by proactively identifying problems or ideas for improvement.
Minimize our mean time to resolve incidents by reacting to monitoring alerts, trouble tickets or incidents in a timely manner.
Participate in developing monitoring dashboards and alerts, to improve our ability to detect and understand problems
Grow and develop inContact overall experience with current and emerging cloud technologies.
Contribute to long-term objectives for execution on strategic vision for inContact Platform.
Perform detailed analysis of issues within the production and pre-production environments.
Ensures Operational Supportability standards are being adhered to during development process; works with dev teams to fulfill those requirements.
Assists the Technical Support and Operations (NOC) teams with customer escalations and operational issues, providing insight in advanced questions and solutions. Acts as a point of escalation for both teams for product-specific issues.
Creates bug reports and application optimization recommendations for the Engineering teams.
Responds to infrastructure escalations impacting the production environment.
Root-cause complex problems and involve multiple stakeholders, network, hardware and software that relate to scaling and performance
Ensure proper monitoring, alerting, capacity planning and reporting in the production environment.

Education Requirement:Bachelor's degree in Computer Science, Business Information Systems or related field or equivalent work experience is requiredExperience Requirement:

5+ years of experience in similar role
AWS IAM configuration and security including compute, storage, network, and database.
CloudFormation, Terraform and GIT
An ideal candidate will have a combined skill set of technical aptitude, superior troubleshooting, and excellent communication/collaboration skills
Knowledge and proficiency with a variety of DevOps and automation tools
Strong troubleshooting skills with the ability to analyze data from multiple sources (logs, system, application)
Great at writing scripts for automation using Python, PowerShell, or other common scripting languages.
Strong experience working in public cloud environments (AWS and Azure) and working knowledge of troubleshooting issues with AWS services
Strong people/communication skills that allow cloud operations engineer to interact with in-person and remote teams.

Experience Preferred:

AWS, Azure, GCP
Python, CloudFormation, Terraform, Git, Spacelift
Okta administration
MS Visual Studio
Experience working with call centers and call center infrastructure
Experience working with international customer base

#LI-Hybrid

NICE Systems

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